Thursday, November 09, 2006

Boarding with the Borg

A lot was made in our lectures here about the Japanese socio-cultural identity favoring the group over the individual. The Japanese are raised to favor how their actions affect the group (my school, my company, my fellow passengers etc.) over thier individual needs. I have to say it's true based on my observations.

The way I saw this most clearly was in Boarding with the Borg. Flying down to Okinawa, (Doesn't that sound like an Andrews Sisters song?) I was a bit concerned as the flight had yet to board at fifteen minutes before departure. At ten minutes to departure the announcement that boarding would begin was made. The ground crew bowed three time at the waiting passengers. (Who were waiting patiently in their seats rather than clamoring at the gate as the zone five grannies from Dubuque, Iowa do in the US.)

The Japanese passengers stood, and in one smooth and amazingly rapid process flowed on board in an orderly stream and took their seats. No one stopped in the aisle to rearrange their bags, tried to change seats, or even stood in the aisle to grab thier paperback while stowing luggage.

The entire Boeing 767-400 (that's a really big plane - some 350 passengers when outfitted for Japan) was loaded, bags stowed, seat-belted and taxiing out early in under eight minutes.
It was truly stunning to me as an aircraft that size typically take 30-45 minutes to board in the US even with the flight crew pleading with people to speed it up. In the US passengers would be encamped in the aisles while they repacked thier bags, gate crashing outside thier zones, spilling thier McDonalds Mega-Huge beverages etc.

We could take a lesson from the Japanese on this one!

The view of Mr Fuji over the plane's wing.

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